FAQ
lease note that we cannot accept returns for imprinted bibles once they have been correctly personalized. However, for non-imprinted bibles that require a return, kindly reach out to us within 30 days at hello@shepherdsshelf.com
We utilize a copy-and-paste approach, preserving the information you entered precisely as you provided it. Kindly perform a thorough review to identify and rectify any potential spelling or grammatical errors, such as dates, names, quotes, etc. We do not make any alterations unless you explicitly request us to do so.
Our aim is to ensure that you receive your personalized bible in the shortest possible time. We offer various shipping options via USPS, with estimated delivery times as follows: All orders are processed and shipped within 24 hours.
- Standard Shipping: 3-5 Business days
- Expedited Shipping: 2-3 days
We offer international shipping at checkout. The price is based on your select country.
If the product you received is incorrect, damaged during shipment, or has any defects, please contact us at hello@shepherdsshelf.com. Kindly provide your order number and a brief description of the issue. We will take all necessary steps to make things right.
Regrettably, if the mistake was made on your part, it may not fall under our return policy. Nonetheless, please feel free to contact us, and we'll be glad to explore possible solutions. Our utmost aim is to ensure every customer's satisfaction.
Certainly, you have the option to cancel your order within 36 hours of placement without the need to contact us. However, if it exceeds the 36-hour window, please send us a message, and we will gladly assist you as long as the order has not been shipped.
If you need to make a change to your order after it has been placed, please don't hesitate to contact us. We strive to respond to all inquiries within 24 hours. However, if your items have already been shipped, we regret to inform you that it is now too late to make any modifications.
Your order is individually personalized at our workshop in South Florida.
We are meticulous when it comes to packaging your product, ensuring a safe and secure delivery. We take extra measures to guarantee that you receive it without any concerns or problems.
Please refer to our privacy policy here
Please don't hesitate to reach out to us at hello@shepherdsshelf.com